Refund policy
# Return & Refund Policy
At **BRALCON, Online Quality Store and REORIC**, customer satisfaction is our priority. We believe in treating our customers fairly and ensuring that you have a comfortable and trustworthy shopping experience.
If you face any issue with your order or product, please contact us. Our team will make every reasonable effort to resolve your concern.
## Our Customer-First Promise
If you have any problem with your order or product, please contact us on WhatsApp:
**WhatsApp Customer Care: 7078074334**
Our team will understand the issue and try our best to provide a suitable resolution, which may include:
* Replacement of the product
* Resolution of the issue
* Return of the product
* Refund of the order amount
If we are unable to resolve your concern to your satisfaction, **we will provide a full refund of the amount paid by you.**
**No shipping charges will be deducted from the refund.**
Our aim is simple: **we do not want to retain even ₹1 of a customer's money when we are unable to satisfactorily resolve a genuine concern.**
## Damaged, Wrong, Missing or Defective Products
If you receive:
* A damaged product
* A wrong product
* A missing item
* An incomplete order
* A product with a packaging issue
* A product that is materially different from what was ordered
* Any other significant issue with your order
please contact us on WhatsApp at **7078074334**.
Where required, we may request photographs or a short video of the product and package to understand and resolve the issue.
## Return Process
If a return is required, our customer care team will guide you through the return process.
The refund will be processed **after the returned product is received at our warehouse**, subject to verification of the returned item where applicable.
## Refund
Once the returned product reaches our warehouse and the refund is approved, we will initiate the refund.
**No shipping charges will be deducted from the refund amount.**
The time taken for the refund to reflect in your original payment method may depend on the payment gateway, bank or financial institution.
## How to Contact Us
For any return, refund or order-related concern:
**WhatsApp Customer Care: 7078074334**
Please keep your **Order ID** ready when contacting us so that we can assist you quickly.
## Our Commitment
We value your trust more than any individual order.
If something goes wrong, **please give us an opportunity to make it right.** Our team will always try to provide a fair and satisfactory resolution.
Your satisfaction and trust are our priority.
# Cancellation Policy
We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to keep the process simple and transparent.
## Cancellation Before Dispatch
You may request cancellation of your order **at any time before the order is dispatched from our warehouse.**
If the order has not yet been dispatched, we will cancel the order and initiate the applicable refund.
## Cancellation After Dispatch
Once an order has been **dispatched from our warehouse, cancellation is not possible**, as the shipment is already with the logistics/courier partner and is outside our direct control.
If you no longer wish to receive the order after dispatch, please contact our Customer Care team on **7078074334**.
Where applicable, our team will guide you regarding the available return/refund process after the shipment is received back at our warehouse.
## Refund for Cancelled Orders
For orders cancelled before dispatch, the refund will be initiated after the cancellation is confirmed.
For a returned order, the refund will be initiated **once the product is received at our warehouse**, subject to the applicable return process.
Once initiated, the time taken for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.
## Important
Cancellation requests should be made as early as possible because orders may be processed and dispatched shortly after being placed.
**Customer Care / WhatsApp: 7078074334**
We will always make reasonable efforts to assist you and provide the best possible resolution.